Refund and return policy
We do not offer a refund policy on custom made bespoke mat items and we cannot cancel any custom orders placed – by making a purchase you agree to confirming your custom order. Please note that all our mats are custom made to order to suit your individual vehicle which you specify on your order form – Terms in line with consumer contracts regulation)
Please Note: If after a 60 day period from your initial transaction you are offered a partial or full refund for any reason agreed between customer and us you must agree that you will have to use or set up a paypal account in order to receive the refund.
Dislike of colour or design: As each set is made to order for your vehicle and we provide a custom made service, we are unable to accept return requests based on dislike of style or colour. You are responsible for picking the correct colour for your vehicle and to make sure you like the product before you place your order. You can ask for images and videos by contacting out LiveChat support (bottom right corner) to make sure our car mats are exactly as you want them.
Return claims must be agreed between a customer and Elite Car Mats:
Product must be returned unused and undamaged in its original packaging.
If after delivery a revision is required we have the right to rectify the design.
If Customers insist on returning custom made products they will be subject to a re-stocking fee of 35% of the total amount of the original purchase price to cover materials and workmanship for your custom order.
Please Note : You will be responsible for the return postage and packaging cost.
Refund amount will only be issued once we have received the product back and checked it for damage and that the product is unused. If satisfactory you will then receive the refund amount within 14 days.
Please email: [email protected] before shipping any items back. We will provide a shipping address and Return code that will need to be included with your shipment
We advise you return your product using a tracked delivery service.
Please be advised that we will not accept any returns or refund request if your country customs will impose additional taxes on imports. We are not responsible for these taxes and they need to be paid to Customs Authorities in order to receive the products. Please consult your country laws regarding customs imports taxes.
Please note it is the customers responsibility to make sure that the vehicle details and delivery address is correct when making a purchase. Elite Car Mats will not be held responsible for any custom made products that are wrong or for any delivery address mistakes.
Coupon Codes are not valid with any promotion items.